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1. Who we are
TK Shop operates the Malaysia-focused TK Shopping marketplace, seller workspace and customer-support service. References to “we”, “us” or “our” in this policy mean TK Shop.
2. Information we handle
Depending on how you use our services, we may handle:
- your WhatsApp account identifier, masked phone number and profile or display name;
- messages, replies and attachments that you choose to send to our support channel;
- message timestamps and delivery, read or failure status;
- language, consent, opt-out and conversation-handling preferences;
- registration, store, order and support information that you submit; and
- security, device and request records needed to prevent abuse and protect the service.
Please do not send payment-card details, account passwords, withdrawal PINs or other unnecessary sensitive information through WhatsApp.
3. Why we use information
- to reply to enquiries and provide requested customer or seller support;
- to guide a voluntary account or store-registration process;
- to manage consent, opt-outs and handover to a human support agent;
- to operate, secure, troubleshoot and improve our services; and
- to meet applicable legal, regulatory and dispute-handling obligations.
Automated follow-ups are only intended for contacts who have initiated a conversation or clearly opted in. Send STOP at any time to stop follow-up messages.
4. Sharing and service providers
We do not sell personal data. Information may be processed by Meta/WhatsApp, our hosting and security providers, and authorised personnel or contractors who need it to provide the service. We may also disclose information when required by law or to protect users and the service.
5. Storage, security and international processing
We use access controls, transport encryption, masked identifiers and other reasonable safeguards. Some providers may process information outside Malaysia under their applicable safeguards. No online system can be guaranteed completely secure.
6. Retention
We retain information only for as long as it is reasonably needed for support, account administration, security, dispute resolution and legal obligations. We delete or anonymise information after a verified deletion request unless continued retention is required or permitted by law.
7. Your choices and rights
You may ask to access, correct or delete your information, or withdraw consent for future messages. Send PRIVACY REQUEST in your existing WhatsApp conversation. For deletion steps, see Data Deletion Instructions.
8. Children
Our seller and registration services are intended for people aged 18 or older. We do not knowingly invite children to register as sellers.
9. Changes
We may update this policy when our services or legal obligations change. The latest version and update date will remain available on this page.
10. Privacy contact
Email [email protected] or send PRIVACY REQUEST in your existing WhatsApp conversation.